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About Us

All of our service policy and terms are listed below.

Terms and Conditions & All Our Service Policies

1. Our Service Policies

NervDesign.com has stated the following service policy and all terms and conditions.

Every shopping you make is secured with our 100% secure system and data retention policy, thanks to our invoice and support system, you can shop safely.

You can change the service we have made for Web Design only once, after the installation, you are asked about the final settings, the design subtleties are asked, and then the support will only be in the form of questions and answers, you are taught the use of the site and all usage settings after the installation, the right to withdraw, but only Nerv Design cannot provide service within 1 business day. External refund and cancellation conditions are not applicable. Changing the service will never be our problem to spoil / change the service. As a result of breaking / changing the service, we do not have to help.

We have made only 2 defaults for Graphic Design, right of withdrawal, but 1 job only if Nerv Design cannot provide service or if it offers incorrectly, external return and cancellation conditions are not in question. Changing the service will never be our problem / change the service. As a result of the service corruption / replacement, we don’t need to help.

The free installation we have made for the fifth, then the question-answer support from our support line can be used with an external deficiency / error in the package, customer responsibilities and own changes in the description of its external package does not make the store, the right of withdrawal is only 1 business day. If only Nerv Design fails to present a service error and the missing product or product is not repaired, there are no return and cancellation conditions.

The customers cannot request a refund and refuse the offer offered for the defective product.

If they insist on requesting a refund by refusing the remedy, all privileges they have enjoyed through Nerv Design will be canceled. It will not be our problem to change the pressure, break / change the service. As a result of the service corruption / replacement, we don’t need to help.

We provide free shipping service for the gift product you purchased. For personal design products, the responsibility of all the materials you provide to us belongs to the size. In the description, the size of your product is delivered to the customer and all the damages as a result of breaking / missing / faulty product belong to the customer. It could be the result of wrong / incorrect / incorrect service.

THE PURCHASER OF THE SERVICE WILL BE DEEMED TO HAVE READ AND ACCEPTED THE ABOVE.

2. Sales Agreement
  • For the services, the information in the product description is provided by the store and any additional arrangements required are paid. The seller has no obligation to do so.
  • The initial setup is free for products that require setup in the services. Additional setup fees apply.
  • The recipient who wants to install must forward their FTP and Admin information. Otherwise, installation support will not be provided.
  • Problems with services nervdesign.com/destek You can send it to us at.
  • Telephone technical support is not provided for individual sales, and technical support is provided only in cases with theme. Training videos are recommended for those who do not know how to use the service after purchasing the service.
  • The person receiving service (demo) is recommended to examine the product in detail. In case of satisfaction experienced afterwards, the buyer is deemed to have accepted this in advance.
  • In order to avoid problems for the products, the consumer must have collected the necessary information of the products, otherwise the store (NervDesign) will not take the responsibility
  • The seller cannot be held responsible for server related problems. It is recommended to move the site to another server. It is the buyer’s responsibility that the products do not work properly in server-originated errors.
  • If the purchased theme is not installed within 24 hours or the files are not sent, the buyer can request a refund. Uninterrupted returns are made.
  • The above mentioned prices are valid for individual sales, please contact for corporate sales.
  • After payment, the installation process is made, EFT Receipt does not have any validity during off-hours.
  • The products gifted with themes are given to the buyer at the installation stage, the products added to the gift pool later do not include the buyers who were sold before.
  • Sales transactions will be made through nervdesign.com. The rules stated in the pre and post sales contract will be valid
  • Prices specified outside the Nerv Design website are for promotional purposes, prices on nervdesign.com will be valid for sales transactions.
  • The support period of the services is 2 months. If the person purchasing the service transfers the service to someone else, the support service ends.
  • Services are guaranteed for 3 months.
  • The buyer is recommended to take regular backups, the seller cannot be held responsible for possible problems.
  • The store is not responsible for anything out of warranty. The store provides support for everything in warranty.

THE PURCHASER OF THE SERVICE WILL BE DEEMED TO HAVE READ AND ACCEPTED THE ABOVE.

3. Warranty conditions
  • For products that require shipping, the warranty is only valid for incomplete / incorrect / broken / incorrect shipping, nothing is guaranteed after trouble-free shipment.
    For Graphic / Web / Fivem virtual services, the warranty starts with a trouble-free service after free installation, warranty content is provided if there is a deficiency in the service provided by the store, in-warranty support is provided, except that consumer-caused damage is never included in the warranty, only remote question-answer support is provided.

 

  • Important: Support will only be provided for originally provided systems that are faulty. Support is never provided for a script or other script that has been modified externally. If even a single letter changes, we will not support it.
4. Privacy and Security

All services provided in our store and Nerv Design registered at nervdesign.com. It belongs to our company and is operated by our company.

Our company may collect personal data for various purposes. It is stated below how and in what way the collected personal data are collected, how and in what way these data are protected.

By filling in various forms and questionnaires on our Membership or Store, some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members are collected by our store due to the nature of the business.

Our company may send campaign information, information about new products and promotional offers to its customers and members from time to time. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, and after making a member login, this selection can be changed in the account information section or they can make a notification with the link in the information message received.

During the approval process carried out through our store or via e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties except for the purposes and scope specified in the “User Agreement” we have made with our Members.

Our company records and uses the IP address of its members in order to identify problems related to the system and to quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in general and to collect comprehensive demographic information.

Our company may use the requested information for direct marketing by itself or its collaborators, outside the purposes and scope specified in the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our store; It can be used by our company and its collaborators in various statistical evaluations, database creation and market research without revealing the identity of our members, outside of the purposes and scope specified in the “Membership Agreement”.

Our company, to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation and to ensure and maintain confidentiality, to take all necessary measures and to take all necessary measures to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. is committed to show.

E-MAIL SECURITY
Never write down your credit card number or passwords in the e-mails you send to the Customer Service of our store regarding any of your orders. The information contained in the e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

BROWSER COOKIES
Our company can obtain information about the users visiting our store and the use of the website by using a technical communication file (Cookie-Cookie). The mentioned technical communication files are small text files that a website sends to the user’s browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to receive data or any other personal information from the main memory or your e-mail. Most of the browsers are originally designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

Our company may change the provisions of this “Privacy Policy” at any time by posting on the site or sending e-mail to users or posting on the site. If the provisions of the Privacy Policy change, it becomes effective on the date of publication.

You can send an e-mail to iletisim@nervdesign.com for all your questions and suggestions regarding our privacy policy. You can reach our company’s contact information below.

5. Cancellation and Refund

GENERAL:
1. If you place an order electronically through the website you are using, you will be deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No.6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Cargo charges, which are the shipping costs of the product, will be paid by the buyers.
4. Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order, and with documents such as warranty certificate, user manual, if any.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRODUCT PURCHASED IS NOT PAID:
7. If the buyer does not pay for the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product is terminated.

SHOPPING WITH THE UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the buyer will pay the shipping cost of the product subject to the contract within 3 days. must be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:
9. If there is a force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee shall be paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer’s account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:
10. The buyer will inspect the contractual goods / service before receiving it; crushed, broken, torn packaging, etc. will not receive the damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.

RIGHT TO WITHDRAWAL:
11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated, he can use the right to withdraw from the contract by refusing the goods without any legal and criminal liability and without any justification, provided that the SELLER is informed via the following contact information.

12. CONTACT INFORMATION FOR THE SELLER’S RIGHT TO WITHDRAWAL:
COMPANY
NAME / TITLE: Nerv Design
EMAIL: iletisim@nervdesign.com

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts whose service is started with the approval of the consumer.
14 Expenses arising from the use of the right of withdrawal belong to the SELLER.
15. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used in accordance with the provisions of “Products for which the Right of Withdrawal cannot be exercised” set forth in this contract.

USE OF WITHDRAWAL RIGHT:
16.3. the invoice of the product delivered to the person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it.
17. The return form must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any, of the products to be returned.

RETURN AND WITHDRAWAL TERMS:
18. The SELLER is obliged to return the total amount and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notice to the BUYER and to return the goods within 20 days.
19. If there is a decrease in the value of the goods or the return becomes impossible due to a reason arising from the BUYER’s fault, the BUYER is liable to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the right of withdrawal.
20. If the campaign limit amount set by the SELLER is reduced due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:
21. Virtual category products such as Graphics, Web Design, Fivem server packages that are prepared in line with the BUYER’s request or explicitly personal needs and which are not available for return cannot be returned and the right of withdrawal cannot be used for these products.

The situations that cannot be returned even though the customer requested a return to the store within 14 days are as follows.

1. Product value decline due to customer use

2. After the product is sold, its value decreases excessively and becomes unsold. (Agriculture and seafood) Products whose prices are determined in the stock market or other organized markets (Bullion, all products in the Gold / Silver category, etc.)

 

Unpacking the products that can be copied (software, DVD, etc.). No refunds can be made for audio or video recordings (DVD, CD and cassette etc.), printed products (books, magazines, etc.), software programs and computer consumables and fivem server packages opened by the customer.

DEFAULT AND LEGAL RESULTS
23. The BUYER agrees, declares and undertakes that, if the payment transactions are made by credit card, if it defaults, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; The BUYER may request the costs and the attorney’s fee from the BUYER and in any case, if the BUYER goes into default due to the debt, the BUYER agrees that the SELLER will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY
24.Bank Transfer or EFT (Electronic Funds Transfer), you can do it to any of our specified bank accounts (TL).

25. With your credit cards on our site, you can take advantage of online single payment or online installments for any credit card. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

5. Delivery

The products you ordered are sent to your address with the specified cargo. The delivery time is the delivery time provided by the Cargo company after the delivery notification to the cargo to be sent following the order confirmation mail. This period may be extended for a maximum of ten days, provided the buyer is notified in advance in writing or with a continuous data carrier.

Virtual product deliveries vary according to the feature and setup of the product. As soon as payment and order are confirmed, they are processed and delivered

In regions where the cargo company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies and deficiencies in the shipping information, some social events and natural disasters. Nerv Design cannot be held responsible for these delays. If the product is to be delivered to another person / organization from the Buyer, Nerv Design is not responsible for the non-acceptance of the delivery by the person / organization to be delivered, the inaccuracies in the shipping information and / or the extra shipping costs that may arise from the Recipient’s absence. If the product / products did not reach the Buyer within the specified days, delivery problems should be communicated to Nerv Design by calling the customer service line.

In case of damaged package; Damaged packages should not be received and a report should be submitted to the Cargo Company official. If the courier company official thinks that the package is not damaged, the Buyer should ask for the package to be opened there to check that the products are delivered undamaged and to determine the situation with a report. After the package is received by the Buyer, it is accepted that the cargo company has fulfilled its duty completely. If the damage package has not been accepted and the report has been kept, the situation should be reported to Ner Design as soon as possible by attaching a report to the e-mail address iletisim@nervdesign.com, together with the copy of the report remaining at the Buyer.