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All of our service policy and terms are listed below.

Terms and Conditions & All Our Service Policies

1. Our Service Policies

1. Our Service Policies
NervDesign.com has declared the following service policy and all terms and conditions.

There are no returns on digital products. When you buy a digital product, you will be deemed to have known and approved this.

It is a document approved by the customer at every order and purchase.

Every shopping you make is secured by our 100% secure system and data storage policy, and you can shop with confidence thanks to our invoice and support system.

After the installation, you will be asked about the final settings and design details about the Web Design service, and then only question and answer support will be provided. If there is a video of all usage settings after site usage and installation, it is sent and taught. If there is no video, it will be a guide in the documents section of the service you receive. Changing the service, breaking/changing the service will never be our problem. If you request a change of service or make special requests, you will not receive support. NO RETURNS BECAUSE IT IS A WEB DESIGN DIGITAL PRODUCT. NO RETURNS ON DIGITAL ITEMS.

You have the right to download the Fivem service for free. In case of free installation, you can get support from our post-installation support site, only error/bug support is provided. question-answer support is done in the questions section. After the Fivem service is delivered and downloaded, everything is the customer’s responsibility. Nerv Design is never responsible for a modified fivem service. It will be supported and fixed only if there is a bug/bug in the original file. In case the customer makes a special request, it is never obligatory to support the Fivem service. Special requests can only be forwarded from the suggestion section. After the Fivem service, Nerv Design does not need to teach the service in any way, how to use and how to install it has already been explained in detail in the support panel. Therefore, no personalized training is provided. You can always get support for this Fivem service, our team will always provide bug/error support. If the customer refuses to resolve a problem and insists on a return request, all privileges enjoyed by Nerv Design will be revoked. Because if there is an error, Nerv Design will fix it for free. NO RETURNS BECAUSE IT IS A DIGITAL PRODUCT AND IT IS DIGITAL DELIVERY!
NO REFUND.

THE SERVICE BUYER READS AND ACCEPT THE ABOVE ISSUES.

2. Sales Agreement

  • For services, the information in the product description is provided by the store and any necessary additional adjustments are paid. The seller has no such obligation.
    Initial installation is free for products that require installation in services. Additional setup fees apply.
    The buyer who wants to setup should forward FTP and Admin information for the Website. For Fivem, vps information must be transmitted. Otherwise, installation support will not be provided.
    You can send service and sales issues to us at nervdesign.com/support. For Fivem, you can submit it via the dedicated support site fivemframework.com.Technical support is not provided over the phone in individual sales, and technical support is provided only in themed cases. Training videos are recommended for those who do not know how to use the service after purchasing the service.
    It is recommended that the person receiving the service (demo) examine the product in detail. In case of satisfaction afterwards, the buyer is deemed to have accepted it in advance. The customer can get the product after seeing and testing the demo and test server. Nerv Design has a test server and demos. Any dissatisfaction after testing is unacceptable. Because the service has already been tested and received.
    In order to avoid problems with the products, the consumer must have collected the necessary information about the products, otherwise the store (NervDesign) will not accept responsibility. The customer should know the product he bought, Nerv Design cannot teach a customer who buys an unconscious or unfamiliar product, such a thing cannot be requested.
    The seller cannot be held responsible for server-related problems. It is recommended to move the site to another server. It is the buyer’s responsibility that the products do not work properly in case of server-related errors.
    If the purchased theme is not installed within 24 hours or the files are not sent, the buyer can request a refund. Continuous feedback is provided.
    After the payment is made, the loading process is done, the EFT Receipt is not valid outside of working hours.Sales transactions will be made through nervdesign.com. The rules specified in the contract before and after the sale shall apply.
    No nerv design products are sold anywhere other than the Nerv Design website. If you see something like this, report it and stay away because it’s most likely a scam. Nerv design products are not sold anywhere other than Nerv Design.com.
    If the purchaser of the service transfers the service to someone else, the support service ends and all services are terminated.
    It is recommended that the buyer take regular replacements, the seller cannot be held responsible for possible problems. If there is no backup, nerv design is not the culprit. Because nerv design has already posted.
    The store is not responsible for anything out of warranty. The store provides support for anything under warranty.THE SERVICE BUYER SHALL BE CONSIDERED TO HAVE READ AND ACCEPT THE ABOVE ISSUES.

3. Warranty conditions

  • For products that require shipping, the warranty is only valid for incomplete / incorrect / broken / incorrect shipping, nothing is guaranteed after trouble-free shipment.
    For Graphic / Web / Fivem virtual services, the warranty starts with a trouble-free service after free installation, warranty content is provided if there is a deficiency in the service provided by the store, in-warranty support is provided, except that consumer-caused damage is never included in the warranty, only remote question-answer support is provided.
  • Important: Support will only be provided for originally provided systems that are faulty. Support is never provided for a script or other script that has been modified externally. If even a single letter changes, we will not support it.

4. Privacy and Security

All services provided in our store and Nerv Design registered at nervdesign.com. It belongs to our company and is operated by our company.

Our company may collect personal data for various purposes. It is stated below how and in what way the collected personal data are collected, how and in what way these data are protected.

By filling in various forms and questionnaires on our Membership or Store, some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members are collected by our store due to the nature of the business.

Our company may send campaign information, information about new products and promotional offers to its customers and members from time to time. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, and after making a member login, this selection can be changed in the account information section or they can make a notification with the link in the information message received.

During the approval process carried out through our store or via e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties except for the purposes and scope specified in the “User Agreement” we have made with our Members.

Our company records and uses the IP address of its members in order to identify problems related to the system and to quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in general and to collect comprehensive demographic information.

Our company may use the requested information for direct marketing by itself or its collaborators, outside the purposes and scope specified in the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our store; It can be used by our company and its collaborators in various statistical evaluations, database creation and market research without revealing the identity of our members, outside of the purposes and scope specified in the “Membership Agreement”.

Our company, to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation and to ensure and maintain confidentiality, to take all necessary measures and to take all necessary measures to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. is committed to show.

E-MAIL SECURITY
Never write down your credit card number or passwords in the e-mails you send to the Customer Service of our store regarding any of your orders. The information contained in the e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

BROWSER COOKIES
Our company can obtain information about the users visiting our store and the use of the website by using a technical communication file (Cookie-Cookie). The mentioned technical communication files are small text files that a website sends to the user’s browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to receive data or any other personal information from the main memory or your e-mail. Most of the browsers are originally designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

Our company may change the provisions of this “Privacy Policy” at any time by posting on the site or sending e-mail to users or posting on the site. If the provisions of the Privacy Policy change, it becomes effective on the date of publication.

You can send an e-mail to contact@nervdesign.com for all your questions and suggestions regarding our privacy policy. You can reach our company’s contact information below.

5. Delivery

The products you ordered are sent to your address with the specified cargo. The delivery time is the delivery time provided by the Cargo company after the delivery notification to the cargo to be sent following the order confirmation mail. This period may be extended for a maximum of ten days, provided the buyer is notified in advance in writing or with a continuous data carrier.

Virtual product deliveries vary according to the feature and setup of the product. As soon as payment and order are confirmed, they are processed and delivered

In regions where the cargo company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies and deficiencies in the shipping information, some social events and natural disasters. Nerv Design cannot be held responsible for these delays. If the product is to be delivered to another person / organization from the Buyer, Nerv Design is not responsible for the non-acceptance of the delivery by the person / organization to be delivered, the inaccuracies in the shipping information and / or the extra shipping costs that may arise from the Recipient’s absence. If the product / products did not reach the Buyer within the specified days, delivery problems should be communicated to Nerv Design by calling the customer service line.

In case of damaged package; Damaged packages should not be received and a report should be submitted to the Cargo Company official. If the courier company official thinks that the package is not damaged, the Buyer should ask for the package to be opened there to check that the products are delivered undamaged and to determine the situation with a report. After the package is received by the Buyer, it is accepted that the cargo company has fulfilled its duty completely. If the damage package has not been accepted and the report has been kept, the situation should be reported to Ner Design as soon as possible by attaching a report to the e-mail address iletisim@nervdesign.com, together with the copy of the report remaining at the Buyer.